Please find below some of the questions we are generally asked, we hope these will help answer any of your queries.
If the query you have is not listed below, please contact us on 0207 157 9945 or complete our online query form and we will get back to you as quickly as we can.
What is your standard turn around time?
10 working days and up to 14 days for specialist framing including multiple items.
Do you have a physical premise we can visit?
As we offer a mobile consultancy service, we can collect and deliver your artwork to your home or office within London City, the West End, Greater London and Essex areas.
We can also arrange for works to be delivered to our Essex based factory via a courier.
All available pictures and prints to purchase can be viewed on our website.
Can I reproduce an image from my digital camera?
Yes. Many digital cameras capture images with a pixel dimension of 2000 pixels x 1500 pixels and up to (3 Megapixel to 14 Megapixel cameras.) That being said know however that in digital reproduction more is better there are limits as to how large you can print from one megapixel size to the next. Optimably the size range would be about an 8 x 10 for a 3 Megapixel 16" x 20" for 4, 20" x 30" for 5, 24" x 36" for 6 so on and so forth. In real life however you can easly not follow this scheme although image quality does dictate what is acceptable and not, and it is a personal choice.
How large of an image can you print?
We can print up to 44" wide on all medias. Any length on all media. Bear in mind files can be rotated so 44” can be the shortest measurement.
How large should my digital files be?
As a general rule your file should be 150-360dpi, 360dpi is of course optimal, beyond 360dpi no great difference is noticeable.
What materials are the frames made from?
Wood; each frame will come in various styles, colours, sizes, and finishes.
Are fixtures and fittings included in the quote?
Yes – we apply standard fixings to each completed artwork for our clients to be able to hang the pieces from their walls.
Depending on the size and particular backing, we will always recommend an alternative fixture that will suit the piece at the time of order.
Do you offer discounts on large orders?
Yes, from ten or more pieces.
Our prices are extremely competitive, and we will always try to accommodate our client’s budget.
Do you offer free collection and delivery?
Yes - Collection and Delivery is free of charge for our clients and customers based within London City, West End, Greater London areas and Essex (within the UK).
For any other location, (in the UK, Europe and Internationally), please contact us and we will provide you with a quote.
Can you deliver abroad?
Yes, a quote can be provided upon request following customs, import and export regulations. (We can deliver to anywhere in the United Kingdom, Europe and most International Countries)
HAVE ANY QUESTIONS?
If you are interested in any of our services, or, have any queries, please call us or send us an email.
We are here to help and we look forward to hearing from you.